Service Policy

General information

Last updated: 13 May 2026. This Service Policy applies to all customers and orders placed through the online shop at arabelladresseslim.com, operated by ARABELLA DRESSES LIMITED.

Company details: ARABELLA DRESSES LIMITED; registration number: SC642117; registered address: 140 Bruntsfield Place, Edinburgh, EH10 4ER; country of registration: United Kingdom. Contact email: [email protected]; telephone: +441312617304.

Service quality

The online shop aims to provide clear information about products, prices, availability, delivery, payment and returns, and to respond to customer enquiries in a way that is appropriate to the request and support availability.

This policy does not describe services, guarantees or processes that are not shown on the website or confirmed separately for a particular order.

Product information

The shop tries to keep product descriptions, images, prices and availability up to date. Images may be illustrative, and the actual product may differ slightly in colour, packaging or appearance where this does not affect the main characteristics of the goods.

Order processing and confirmation

After receiving an order, the shop checks the order details, product availability, accuracy of customer information and whether the order can be fulfilled. Submitting an order through the website does not automatically confirm the purchase.

An order is considered confirmed only after review and confirmation by the online shop. If an order cannot be fulfilled, the shop will contact the customer or notify the customer through an available method.

Communication with customers

The shop may contact the customer by email, telephone or other contact details provided during checkout to confirm an order, clarify delivery or payment details, or resolve a purchase-related question.

Customers may contact the shop at [email protected], by telephone at +441312617304 or through the contact form on arabelladresseslim.com.

Customer support and response times

A customer may contact the shop about an order, product, payment, delivery, return or another related issue. No specific response time is promised unless separately stated; the shop aims to respond within a reasonable time on business days or according to support availability.

Website errors and availability

Technical errors, pricing errors, description errors, stock errors or other information errors may occur on the website. The shop may correct such errors and, where necessary, refuse to process an order if it was placed based on incorrect information.

Product availability can change. If a product is unavailable after an order is placed, the shop may offer a solution such as cancellation, waiting for restock or another available option where applicable.

Complaints and related policies

If a customer is dissatisfied with service, a product or an order, the customer may contact the shop and provide the order number, a description of the situation and any supporting material needed to review the issue.

Payment matters are handled under the Payment Policy, delivery under the Shipping Policy, returns under the Returns Policy / Refund Policy, personal data under the Privacy Policy and cookies under the Cookie Policy, where those pages are available on the site.

Consumer rights and contact

This Service Policy does not limit mandatory customer rights under applicable consumer protection law. Questions about service can be sent to ARABELLA DRESSES LIMITED at [email protected], by telephone at +441312617304 or through the contact form on arabelladresseslim.com.

Customer service standards

We aim to acknowledge written enquiries within one UK business day and provide a substantive response as soon as we have checked stock, delivery partners, or payment status. Complex requests (for example group orders, alterations discussions, or bespoke checks) may require additional time; we will set expectations in our reply.

Hours and channels

Primary contact is email at [email protected]. Telephone: +441312617304. Where a telephone number is published, call charges follow your provider's standard rates.

Aftercare and follow-up

After delivery we remain available for sizing queries, care guidance, and order documentation. Retain your order confirmation and any tracking references until you are satisfied with your purchase.