Payment Policy

Overview

This Payment Policy explains how payments work for purchases on arabelladresseslim.com from ARABELLA DRESSES LIMITED (company number SC642117).

Queries: [email protected], +441312617304. Address 140 Bruntsfield Place, Edinburgh, EH10 4ER.

Order request flow

Submitting your basket on the site creates an order request rather than taking immediate payment.

We review the request, confirm availability, delivery or collection details, and then send payment instructions or an invoice where applicable.

Payment methods

Accepted payment methods are communicated after we review the order request and may vary by order type, destination, or account status.

Unless we expressly provide a secure payment page, do not send full payment card numbers through website forms or ordinary email.

Currencies

Prices are quoted in the currency shown on the site unless we confirm otherwise in writing for a particular order.

If a bespoke quote, delivery surcharge, or VAT adjustment is required, we will confirm that before requesting payment.

Receipts and invoices

Order confirmations and follow-up emails record the request and any payment instructions we send.

If you require a VAT invoice with specific legal entity fields, request it by email with your order reference.

When payment is due

Payment is generally due only after we accept the order request and provide a payment route, invoice, or collection instructions.

We may decline or pause fulfilment until cleared funds are received where advance payment is required.

Security

Always use a secure connection and keep your devices updated. Report suspicious messages or payment requests claiming to be from us before acting on them.

Changes before payment

If quantities, delivery requirements, or requested products change before payment, we may issue an updated quote or revised payment request.

Fraud prevention and verification

We may verify contact details, delivery details, or order intent before accepting payment for higher-risk requests.

Orders may be delayed or declined if supplied information appears inaccurate, inconsistent, or abusive.

Promotional codes and credits

Promotional codes cannot be combined unless stated. They may expire or be limited to certain products or customer groups.

Retroactive price matching is not guaranteed unless a written promotion explicitly allows it within a narrow window.

Corporate invoicing and purchase orders

B2B buyers may request VAT-compliant invoices with legal entity fields. Purchase orders or trade-account requests are subject to separate approval if offered.

Disputes and questions

If you have a question about an amount or payment instruction, contact us first using the details on this page so we can review the order quickly.

We aim to resolve genuine billing concerns fairly and proportionately.

Payment verification and fraud prevention

We may perform proportionate checks to prevent fraud, including validating billing and delivery consistency, requesting additional identification for high-value orders, or delaying dispatch until payment clears. These checks protect both customers and ARABELLA DRESSES LIMITED.

Chargebacks and payment disputes

If you initiate a chargeback, we will supply evidence of fulfilment and agreement to the card network. Please contact us first at [email protected] so we can resolve most issues without escalation.